Q: When will a pre order product be back in stock?

ETAs vary by product and shipment. Please contact us with the product name and we will provide the latest update. Please note ETAs can shift due to global shipping factors beyond our control.

Q: I placed a pre-order — when can I expect delivery?

If you place an order that includes a pre order item, we will advise you in a separate e-mail of the ETA into our warehouse. Please note ETAs can shift due to global shipping factors beyond our control.

Once your item arrives at our Sydney warehouse, our team processes it promptly and our delivery carrier will contact you to book a delivery window. Typical timeframes from when stock arrives:

•       Sydney: 5-10 business days

•       Canberra: 5-14 business days

•       Melbourne: 7-20 business days

•       Brisbane / Gold Coast / Sunshine Coast: 7-20 business days

•       Adelaide: 10-20 business days

•       Perth: 10-20 business days

Q: If I order today, when will I receive my item(s)?

We cannot guarantee delivery by a specific date for pre-order items due to shipment variables. For in-stock items, use the delivery timeframes above as a guide. Contact us if you have a hard deadline and we will advise honestly.

Q: How long is delivery?

Once your item arrives at our Sydney warehouse, our team processes it promptly and our delivery carrier will contact you to book a delivery window. Typical time-frames from when stock arrives:

•       Sydney: 5-10 business days

•       Canberra: 5-14 business days

•       Melbourne: 7-20 business days

•       Brisbane / Gold Coast / Sunshine Coast: 7-20 business days

•       Adelaide: 10-20 business days

•       Perth: 10-20 business days

Q: Do you deliver to my area / postcode?

We deliver to most areas across Australia. The easiest way to check is to add the item to your cart and enter your postcode — delivery cost calculates automatically. If shipping is unavailable to your postcode, contact us and we will advise on alternatives.

Q: How much does delivery cost?

Delivery costs are calculated at checkout based on the item(s) and your delivery address. Our standard delivery is a professional two-man service that includes unpacking, assembly, and rubbish removal. Adelaide and Perth deliveries are two-man delivery only (no assembly).

Q: Do you deliver to Tasmania / Far North Queensland / remote areas?

We deliver to most Australian postcodes. Enter your address at checkout to check availability and pricing.
For remote or regional areas not covered, contact us directly.

Q: Can I get a cheaper delivery if I don't need assembly or rubbish removal?

Our delivery pricing is based on freight cost to your area, not the level of service with the unpacking, assembly and rubbish removal a free extra service we offer where available. We are unable to reduce the delivery fee for a drop-off only service.

Q: If I order today, can I request a certain date for delivery?

We cannot guarantee delivery on a specific date for pre-order items due to shipment variables. For in-stock items, use the delivery timeframes above as a guide and our team will try their best to accommodate the ideal delivery date request.

Contact us if you have a hard deadline and we will advise honestly.

Q: Do you have a showroom where I can view products?

Yes — we have showrooms in Sydney (Beaconsfield NSW) and Melbourne Prahran VIC). We have a large selection of our ranges on display, however we do not have every product. If you are wanting to see a specific item, we recommend calling ahead to check whether this piece you want to see is available to view.

Q: Can I pick up my order from the Melbourne showroom?

Our Melbourne location is a showroom only — no pickups are available there. All pickups are from our Sydney warehouse only.

Q: What are the exact dimensions of a product?

All available dimensions are listed on each product page. If you need a specific measurement not shown (e.g. seat height, weight, depth), contact us and we will confirm.

Q: How many chairs fit around a dining table?

As a general guide: 1.2m seats 4, 1.6m seats 6, 1.8m-2.0m seats 6-8, 2.2m-2.4m seats 8-10. Contact us with the specific table and chair you are considering and we can advise.

Q: What materials is a product made from?

Material details are listed on each product page. If you need more specific information, contact us directly.

Q: Can a product be used outdoors?

Most of our range is designed for indoor use only. Products in our outdoor collection are specified on their product pages. If you are unsure about a specific piece, contact us before purchasing.

Q: Can you send more photos or a video of a product?

We are happy to help where we can. Contact us with the product name and we will share any additional imagery or video we have available.

Q: Can you show me what a chair will look like with a table?

We can sometimes provide styling imagery or examples. Contact us with the specific products you are combining and we will do our best to help.

Q: Does this chair / bar stool / sofa come in a matching
piece?

Many of our ranges include matching pieces. Check the product page for linked items in the same range, or contact us and we will point you in the right direction.

Q: Can the orientation of sofa be reversed (LHF / RHF)?

Some of our modular and corner sofas are available in both orientations. Check the product page or contact us to confirm options for the specific model.

Q: Does the modular sofa come in a different number of pieces?

Some
of our modular and corner sofas are available in various configurations
and sizes. Check the product page or contact us to confirm options for
the specific model.

Q: Does a product come in other colours, fabrics or sizes?

All available colour, fabric options and sizes are shown on each product page. We don’t offer mixing fabrics or changing of sizes with our ranges.

Custom Orders

Q: Can a product be made in a custom size or colour?

Most of our products are standard sizes and are not available in custom dimensions or colours.

Q: Do you offer trade accounts or discounts for interior designers / stylists / businesses?

No, in an effort to keep pricing competitive for all our customers we don’t have a trade program and all pricing is as seen online for everyone.

Q: We are furnishing a cafe / commercial space / staging project — can you help?

Absolutely. We regularly work with commercial clients. Contact us with your project details, quantities, and timeline and we will put together a proposal.

Q: Can you send a catalogue or price list?

Our full range and current pricing is available on our website.

Q: I have not received a confirmation email after placing my order.

Check your spam / junk folder first. If you still cannot find it, contact us with your name and order details and we will resend it.

Q: I need to change my order (size, orientation, delivery
address).

Contact us as soon as possible with your order number and the change required. We will do our best to accommodate changes before the order is processed. Please also refer to our Refunds & Cancellations Policy.

Q: I have not had an update on my order — can you check on it?

Contact us with your order number and we will follow up with our warehouse team and get back to you.

Q: Do you offer Afterpay / Zip Pay / buy now pay later?

Payment options available at checkout are shown on our website. Contact us if you have a specific question about payment methods.

Q: Do you offer Layby?

Contact us to discuss this option for your orders.

Q: Can I pick up my order?

Yes — pickups are available from our Sydney warehouse (Modern Movers, 37 Princes Street, Riverstone NSW 2765), Monday-Friday 10am-2pm. You will need proof of purchase and photo ID. Our Melbourne showroom does not offer pickups.

Q: How do I arrange a pickup?

After placing your order, if it is in stock our warehouse will prepare your items and let you know as soon as it is ready to collect.

For a pre order item, we will notify you the estimated date of arrival. After it arrives our warehouse will contact you to advise it is ready for collection.

Q: Does my furniture arrive assembled?

This will vary per item. Our delivery service includes assembly if available and selected during checkout — our two-man team will put everything together on delivery day. If you arrange a self-pickup, assembly is your responsibility.

Q: Is a product discontinued? Will it come back?

Some products which say “Sold Out” are discontinued and will not be restocked. Contact us for the estimated restock date for items indicated as “Pre Order”.

Q: What is your warranty policy?

Please refer to our website for full warranty and returns information.

Q: My item arrived damaged — what do I do?

Contact us immediately with photos of the damage and your order number. We will work to resolve it as quickly as possible.