Once your item is at our Sydney warehouse, our team processes it promptly and our delivery partner will contact you by call or SMS to book a delivery day. Please respond promptly, as missed contact will delay your delivery. Typical delivery timeframes (business days) are:

• Sydney: 5-10 days
• Canberra: 5-14 days
• Melbourne: 10-20 days
• Brisbane, Gold Coast and Sunshine Coast: 7-20 days
• Adelaide: 10-20 days
• Perth: 10-20 days

Delivery dates are estimates. We are not responsible for delays beyond our reasonable control, such as severe weather, natural disasters, strikes or shipping disruptions, but we will always keep you updated. For all other areas, please contact us to discuss delivery times and pricing.

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We deliver to most areas across Australia. The easiest way to check is to add the item to your cart and enter your postcode, and the delivery cost will calculate automatically. If no delivery option appears, we either need to quote separately or our freight provider is unable to deliver to your area. Contact us and we will help.

If you use your own courier, insurance for loss or damage during that delivery is your responsibility.

Please note we cannot deliver to PO boxes.

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Delivery is calculated at checkout based on your item(s) and your delivery address. The fee depends on the weight and volume of what you buy, so the shipping calculator at checkout gives the most accurate price.

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Standard delivery is by a professional two-person team. It includes any installation and assembly required (where available), rubbish removal of the items delivered, and placing your items where you would like them, as long as the area is clear and safe to access.

A few things to know:

• Adelaide and Perth (SA and WA) deliveries are delivery only, with no assembly.
• Delivery is to the ground floor only, unless we have confirmed in writing that we can deliver upstairs or to another level.
• The team cannot move your existing furniture.

See What's Included with Delivery for full details.

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Unfortunately not. Our delivery price is based on the freight cost to your area, not the level of service. Unpacking, assembly and rubbish removal are a free extra we offer where available, so we are unable to reduce the fee for a drop-off only service.

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We cannot lock in a specific delivery date or time, because our delivery partner services different areas on set days. They will contact you by call or SMS to book a delivery day. For in-stock items, let us know your ideal date and our team will do their best to accommodate it. If you have a hard deadline, contact us before ordering.

If you ask us to hold your goods beyond the agreed delivery date, storage fees may apply. If a delivery fails because no one is home at the agreed time, actual redelivery, return or storage costs will apply.

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Sorry, our Melbourne showroom in Prahran is for viewing only, so orders can't be collected there. Pickup is from our NSW warehouse in Riverstone, or we can deliver to you in Melbourne, usually in 10-20 business days.

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No. Deliveries are made on weekdays only, not on weekends or public holidays.

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Yes, someone needs to be there to sign for the goods at your nominated address. If you prefer, you can authorise the goods to be left unattended without a signature.

If you give "authority to leave", neither we nor the delivery company can be held liable for loss, theft or damage after the goods are left. If no one is home at the agreed time and the delivery fails, actual redelivery, return or storage costs will apply.

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Before ordering, please check the product dimensions against your doorways, stairwells, lifts and corridors. On delivery day, make sure there is clear, safe access into your home, including stairs, narrow spaces and tight turns.

If access is unsafe or unsuitable, we will provide a drop-off service only. If a delivery fails because of access problems, actual redelivery, return or storage costs will apply.

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Yes. Pickups are from our Sydney warehouse:

Modern Movers, 37 Princes Street, Riverstone NSW 2765
(about 40km north west of the Sydney CBD)
Monday to Friday, 10am to 2pm

Pickups cannot be done on weekends, and are not available from our Sydney or Melbourne showrooms. Please wait until we tell you your goods are ready, which usually takes 4-6 business days, then collect on the date Modern Movers confirms. Missed collections may incur storage and handling fees.

When you collect, please bring:

• Proof of purchase and your order confirmation.
• Photo ID matching the name on the order. For security, we may not release goods if no ID is provided or if someone else is collecting on your behalf.
• A car, ute or truck big enough for your goods.
• At least 2 people, as warehouse staff may not be able to help with loading.
• Rope and protective covers for your vehicle.

Please take all packaging with you, as none can be left at the warehouse, and check your goods before you leave. We are not responsible for damage that occurs during loading, transport or handling after collection, or for damage to your vehicle.

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For items marked "Pre Order", ETAs vary by product and shipment, and we have shipments arriving on a regular basis. If any Pre Order item does not have an ETA indicated please Contact us with the product name and we will give you the latest update and estimated restock date. Please keep in mind ETAs can shift due to global shipping factors beyond our control.

Some products marked "Sold Out" are discontinued and will not be restocked.

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When your order includes a pre-order item, we will email you separately with the ETA into our warehouse. ETAs are estimates and can shift due to shipping factors beyond our control, but we will keep you updated.

Once your item arrives at our Sydney warehouse, our team processes it promptly and our delivery partner will contact you by call or SMS to book a delivery day. See How long does delivery take? for typical timeframes.

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Unfortunately we cannot guarantee delivery by a specific date for pre-order items, as shipments can vary. If you have a hard deadline, contact us before ordering and we will give you an honest answer.

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No. We send your order once every item is in stock, so it all arrives together in one delivery. If one item is a pre-order, the whole order is scheduled when that item reaches our Sydney warehouse. The estimated arrival is shown on each pre-order product page.

If you'd like your in-stock items sooner, just contact us and we can talk you through your options.

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All the payment options available to you are shown at checkout. Visa, Mastercard, American Express, AfterPay & Zip. If you have a question about a specific payment method, such as buy now pay later, just contact us.

Your order is confirmed once payment is processed and we send your order confirmation. We hold or dispatch goods once the required deposit or full payment has been received in cleared funds.

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Contact us to discuss layby for your order. Email us your contact and delivery details along with the items you would like, and we will help you from there. Please note goods are held or dispatched only once the required deposit or full payment is received in cleared funds.

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No. Prices do not include delivery, shipping or assembly fees. These are calculated and added at checkout based on your location and the size of your items.

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Contact us as soon as possible with your order number and the change you need, for example size, orientation or delivery address. We will do our best to make changes before your order is processed. If you would rather cancel, see Can I cancel my order?

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In the unlikely event a product becomes unavailable, we may need to cancel it before dispatch. We will email you as soon as possible, and you can choose either a store credit or a refund for the value of the unavailable product.

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We take every care to get prices right, but errors can happen. If we find an error in the price of something you have ordered, we will let you know as soon as possible and give you the option to reconfirm your order at the correct price or cancel it for a full refund.

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Yes, we have two showrooms:

Sydney
Unit 3, 2 William Street, Beaconsfield NSW 2015
(Alexandria area)
Open 7 days, 10am to 3pm

Melbourne
437 High Street, Prahran VIC 3181
Wednesday to Friday 10am to 5pm, Saturday and Sunday 11am to 4pm

We have a large selection of our range on display, but not every product. If you want to see a specific piece, call ahead to check it is available to view. Our showrooms are display only, and pickups are from our Riverstone warehouse.

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We always recommend visiting one of our showrooms to see and feel a piece in person. If you can't make it in, just contact us with the product name and we'll send any extra photos or video we have.

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All available dimensions and material details are listed on each product page. If you need a measurement that is not shown (like seat height, weight or depth), or more detail on materials, contact us and we will confirm.

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All available colours, fabrics and sizes are shown on each product page. We do not offer mixing fabrics or changing sizes, and most of our products are not available in custom dimensions or colours.

For commercial projects that meet a minimum order quantity, we may be able to help with custom pieces. Please note custom, made-to-order or specially sourced items cannot be cancelled once production or ordering has begun, except where required by law.

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Some of our modular and corner sofas are available in both orientations, and in various configurations and sizes. Check the product page or contact us to confirm the options for a specific model.

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Many of our ranges include matching pieces. Check the product page for linked items in the same range, or contact us and we will point you in the right direction.

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Images on our website are a guide to style and appearance. Colours and finishes may vary slightly from screen images, and natural timber, marble and leather vary in grain and colour, which is not a defect. Some images are AI-generated, so for exact dimensions and materials, check the written product details.

If you are unsure, visit one of our showrooms or contact us for extra photos before you buy. Read our Image Disclaimer

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No. To keep pricing competitive for all our customers, we do not have a trade program, and all pricing is as seen online for everyone.

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Absolutely. We regularly work with commercial clients and supply furniture for commercial, educational, hospitality and residential spaces. Email info@futureclassicsfurniture.com.au with your project details, quantities and timeline, and we will put together a proposal.

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Please choose carefully, as we do not offer refunds, returns or exchanges for change of mind or incorrect selection, including after delivery or collection. If you need to cancel a confirmed order before it is delivered, see Can I cancel my order?

This does not affect your rights under the Australian Consumer Law if something is faulty (see My item arrived damaged or faulty). If you have any questions before you buy, we are always happy to help.

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Please contact us as soon as possible with your order number. If you cancel a confirmed order before delivery, we may deduct reasonable costs we have actually incurred, such as storage and handling, and credit the balance to you as store credit.

• Custom, made-to-order or specially sourced items cannot be cancelled once production or ordering has begun, except where required by law.
• Already delivered or collected: we do not offer refunds, returns or exchanges for change of mind or incorrect selection.

None of this affects your rights under the Australian Consumer Law if an item is faulty.

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Please inspect your goods on delivery and contact us within 48 hours if there is any transit damage or missing parts, with photos and your order number. This helps us resolve your claim quickly and does not limit your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a fault is not a major failure, we will choose whether to repair or replace the item, and we will usually offer a repair first. If there is a major failure, you are entitled to a replacement or refund.

You will not be charged freight to return a damaged or faulty product. Our customer service team will be in touch to organise a resolution and, where needed, a convenient time to collect the item. Please make sure it is available at the agreed time, as charges for a wasted pickup are your responsibility.

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Once we have received and inspected a returned product, or finalised a cancellation, any refund or credit is processed within approximately 7 working days. To get started, email info@futureclassicsfurniture.com.au.

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We do not accept returns for change of mind (see Can I return something if I change my mind?), so returns are usually for damaged or faulty items. Please pack the item carefully, ideally in its original packaging, with all parts and accessories, and we will arrange the next steps with you.

To the extent permitted by law, we are not liable for damage caused by incorrect assembly, incorrect cleaning, misuse, lack of maintenance or normal wear and tear.

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It depends on the situation:

• Damaged or faulty items: you will not be charged freight to return them, and your rights under the Australian Consumer Law apply.
• Cancelling a confirmed order before delivery: we may deduct reasonable costs we have actually incurred, such as storage and handling, and credit the balance.
• Change of mind: we do not offer refunds, returns or exchanges for change of mind, so delivery fees are not refunded.

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Floor stock and clearance items are sold as is, in their current condition, at a reduced price. Please inspect carefully before you buy, as we do not offer refunds, returns or exchanges for change of mind or for any marks or wear that were visible or pointed out to you before purchase.

Floor stock must be delivered or collected immediately. Your rights under the Australian Consumer Law still apply to faults that were not disclosed.

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Please talk to us as early as possible and we will do our best to help. Keep in mind:

• If you ask us to hold your goods beyond the agreed delivery date, storage fees may apply.
• For pickups, please collect on the date Modern Movers confirms, as missed collections may incur storage and handling fees.
• If a delivery fails because no one is home at the agreed time or because of access problems, actual redelivery, return or storage costs will apply.

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Colours and finishes may vary slightly from what you see on screen, and natural timber, marble and leather vary in grain and colour. This is not a defect, so returning an item for this reason is treated as a change of mind (see Can I return something if I change my mind?).

If you are unsure how a piece will look, visit one of our showrooms or ask us for real-life photos before you buy.

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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

On top of these rights, we offer a 12 month warranty against defects in materials and workmanship. It starts on the date your item is delivered by our courier, or on the purchase date if you pick up or buy directly from our showroom. Our 12 month warranty does not cover fabric or leather (upholstery), but your rights under the Australian Consumer Law still apply to all our products, including fabric and leather.

The benefits of our 12 month warranty are in addition to other rights and remedies you have under the law. Nothing in our terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or the Fair Trading Act 1987 (NSW). To make a claim, see How do I make a warranty claim?

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Our 12 month warranty covers defects in materials and workmanship under normal recommended use. It does not cover:

• Fabric and leather (upholstery).

Also, to the extent permitted by law, we are not liable for damage caused by:

• Incorrect assembly.
• Incorrect cleaning or the wrong cleaning products, including sun damage, abrasives and detergents.
• Misuse, accidents or modifications, such as spills, stains, scratches, chips or cracks, or use outdoors or outside the product's intended purpose.
• Lack of maintenance.
• Normal wear and tear, including minor scratches, marks, fading, pilling of fabric or softening of cushioning.

Your rights under the Australian Consumer Law still apply to all our products, including fabric and leather. Natural timber, marble and leather vary in grain and colour, and this is not a defect. Over time, regular use naturally softens fabric and can cause fading or changes in appearance. This is a normal part of ageing, so following our care advice will help your pieces last.

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Email info@futureclassicsfurniture.com.au with photos of the fault or damage and your proof of purchase. We may ask for more information to assess your claim.

Please report any transit damage or missing parts within 48 hours of delivery, with photos. For any other fault, contact us as soon as you notice it. This helps us resolve claims quickly and does not limit your rights under the Australian Consumer Law.

Our 12 month warranty does not cover fabric or leather, but if you have a problem with upholstery, please still get in touch, as your Australian Consumer Law rights apply to all our products.

If you picked up your product from our warehouse, we may ask you to return it to us for assessment. If that would be difficult, let us know and we will work out the next steps with you.

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Please follow our care instructions to help your pieces, especially upholstery, last and look their best. Before cleaning or treating any fabric, including applying fabric protection, we highly recommend getting professional advice.

To the extent permitted by law, we are not liable for damage caused by incorrect assembly, incorrect cleaning, misuse, lack of maintenance or normal wear and tear, so take care with sun exposure, abrasives and detergents. Our 12 month warranty does not cover fabric or leather, so caring for upholstery properly is especially important. Your rights under the Australian Consumer Law still apply.

Read our Furniture Care Guide, including tips for fabric and bouclé and leather and vegan leather.

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Unless stated otherwise, our products are for indoor use only. Pieces in our outdoor collection are marked as such on their product pages. Indoor products used outdoors or exposed to the elements, even undercover, are not covered by the warranty. If you are unsure about a piece, contact us before purchasing.

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The best way is the form on our Contact Us page, which is perfect for order enquiries and product ETA questions. You can also email info@futureclassicsfurniture.com.au or visit one of our showrooms.

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Of course. Email us your order number and we will follow up with our warehouse team and get back to you with the status of your order.

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Check your spam or junk folder first. If you still cannot find it, contact us with your name and order details and we will resend it.

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