Refund policy
Refunds, Returns and Cancellations
We want you to love your new furniture, so please take your time when choosing. Our team is always happy to answer questions before you buy, whether that's about sizing, materials or extra photos. Just email info@futureclassicsfurniture.com.au or visit one of our showrooms.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a fault is not a major failure, we will choose whether to repair or replace the item, and we will usually offer a repair first. If there is a major failure, you are entitled to a replacement or refund. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or the Fair Trading Act 1987 (NSW).
Change of mind
Please choose carefully. We do not offer refunds, returns or exchanges for change of mind or incorrect selection, including after delivery or collection.
Slight differences in colour or finish from screen images, and the natural variation in timber, marble and leather, are not defects, so returning an item for these reasons is treated as change of mind.
Cancelling an order before delivery
If you need to cancel a confirmed order before it is delivered, please contact us as soon as possible with your order number.
· We may deduct reasonable costs we have actually incurred, such as storage and handling, and credit the balance to you as store credit.
· Custom, made-to-order or specially sourced items cannot be cancelled once production or ordering has begun, except where required by law.
· Once an order has been delivered or collected, it can't be cancelled for change of mind.
Floor stock and clearance
Floor stock is sold as is, in its current condition, at a reduced price. Please inspect it carefully before you buy, as we do not offer refunds, returns or exchanges for change of mind or for any marks or wear that were visible or pointed out to you before purchase.
Floor stock must be delivered or collected immediately. Your rights under the Australian Consumer Law still apply to faults that weren't disclosed.
Damaged, faulty or missing items
Please inspect your goods on delivery and report any transit damage or missing parts within 48 hours, with photos and your order number, to info@futureclassicsfurniture.com.au. This helps us resolve claims quickly and does not limit your rights under the Australian Consumer Law. For any other fault, contact us as soon as you notice it.
· You won't be charged freight to return a damaged or faulty product.
· Our customer service team will be in touch to organise a resolution and, where needed, a convenient time to collect the item. Please make sure it is available at the agreed time, as charges for a wasted pickup are your responsibility.
· If you collected your item from our warehouse, we may ask you to return it to us for assessment. If that would be difficult, let us know and we will work out the next steps with you.
Our 12-month warranty
Our 12-month warranty covers manufacturing defects in materials and workmanship in the frame and structure of your furniture. It does not cover fabric or leather (upholstery).
The warranty starts on the date your item is delivered by our courier, or on the purchase date if you collect it or buy directly from a showroom. If an item is replaced, the warranty continues from the original delivery date.
This warranty is in addition to your rights under the Australian Consumer Law, not instead of them. Those rights still apply to all of our products, including fabric and leather.
How to make a warranty claim
· Email info@futureclassicsfurniture.com.au within the warranty period with photos of the defect, your order number and your proof of purchase.
· We'll assess your claim and may ask for more information. If your claim is approved, we will repair or replace the defective part or item.
· You won't be charged freight to return a defective product to us.
Warranty provided by: Future Classics Furniture, Unit 3, 2 William Street, Beaconsfield NSW 2015. Email: info@futureclassicsfurniture.com.au
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Care, wear and tear
Please follow our care instructions. To the extent permitted by law, we are not liable for damage caused by incorrect assembly, incorrect cleaning, misuse, lack of maintenance or normal wear and tear.
Delays
Delivery dates are estimates. We are not responsible for delays beyond our reasonable control, such as severe weather, natural disasters, strikes or shipping disruptions, and we will keep you updated.
Holding goods, failed deliveries and missed collections
· If you ask us to hold your goods beyond the agreed delivery date, storage fees may apply.
· If a delivery fails due to access problems or no one being home at the agreed time, actual redelivery, return or storage costs will apply.
· Missed collections may incur storage and handling fees.
How refunds and credits are processed
Once we have received and inspected a returned product, or finalised a cancellation, any refund or credit is processed within approximately 7 working days.
More information
All orders are subject to our Terms of Service and our Order and Delivery Policies, available on our website. Questions? Email info@futureclassicsfurniture.com.au. We're here to help.