Navigating the Australian Furniture Industry: Making informed choices amidst recent setbacks

 

The Australian furniture industry, much like any other, has faced its share of challenges, with recent liquidations of well-known furniture companies casting shadows over the market. Instances like the closures of Matt Blatt pre-Covid, Brosa, Fenton & Fenton to name a few have only left customers disappointed but have also highlighted the need for consumers to exercise caution when investing their hard-earned money into furniture purchases. In this blog, we express our sympathy to those who have suffered financial losses due to such unfortunate events, and we provide valuable insights on how to protect yourself while still enjoying the benefits of purchasing quality furniture.

Sympathy for Affected Customers

First and foremost, we extend our deepest sympathy to customers who may have lost money due to the liquidation of furniture companies. We understand the frustration and disappointment that such experiences can cause. It's essential to acknowledge the emotional and financial toll that these situations can take on individuals and families.

Tips for Making Secure Purchases

1. Choose Payment Methods Wisely: One of the most crucial aspects of protecting your investment is choosing the right payment method. Paying by credit card is recommended, as it may provide you with some level of recourse if the purchased goods aren't delivered as promised or if the company goes out of business.

2. Buy from Established Companies: Whenever possible, opt for established furniture companies that have a proven track record of reliability and customer satisfaction. A company that has been in the industry for a significant number of years is more likely to have solid business practices and a trustworthy reputation.

3. Check Stock and Payment Terms: To avoid potential issues, consider purchasing items that are currently in stock. If an item isn't available immediately, you can still make a purchase by paying a deposit and agreeing to pay the balance before the delivery date. This ensures that you have more control over the transaction.

4. Visit Showrooms: The importance of visiting a showroom cannot be overstated. A physical store where you can see, touch, and feel the products provides you with a better understanding of the quality and design. Be cautious of online-only stores that might not offer the same level of transparency. Once you visit the furniture showroom, you will also get a feel for the company and its strength. A well stocked store with a big variety on display may provide a reasonable level of comfort compared to a store that has minimal products on display.

5. Contact Information Matters: Before making a purchase, take the time to verify the contact information provided by the store. Is there a reachable mobile number/s? When you call, do you speak to a call center or the owner of the business? A direct conversation with someone in charge can offer more reassurance. 

6. Research Business Background: Investigate how long the furniture company has been in business. Longevity often signifies stability and reliability. Also, try to find out who the owners are and whether their identities can be traced. Transparency builds trust.

7. Evaluate Online Reviews: While online reviews can be manipulated, they still offer valuable insights. Read reviews across a range of star ratings, from 1 star to 5 stars. Look for common themes and experiences shared by customers. While one or two negative reviews might be outliers, consistent patterns should raise red flags.

Conclusion

The Australian furniture industry has faced setbacks, but consumers can take steps to protect themselves from potentially risky purchases. It's vital to be cautious when buying furniture online and to take the extra time to research and verify the credibility of a company before making a furniture purchase. By choosing established furniture businesses, paying attention to payment methods, and seeking physical furniture showrooms, consumers can make more informed decisions that safeguard their investments. While the digital age offers convenience, it's the additional effort to verify the credibility of businesses that can ultimately save you from future regrets.

The information provided in this Blog is intended for general advice and informational purposes only. It should not be considered as professional, legal, financial advice. The content is not exhaustive and may not be applicable to individual circumstances. We do not assume any responsibility for actions taken based on the information provided in this article.

Readers are encouraged to seek further appropriate advice and conduct further research before making any furniture buying decisions.

We cannot be held responsible for any outcomes, damages, or losses resulting from the use of information presented in this article.