How can we help?

Once your item is at our Sydney warehouse, our team processes it promptly and our delivery carrier will contact you to book a delivery window. Typical delivery timeframes (business days) are:

• Sydney: 5-10 days
• Canberra: 5-14 days
• Melbourne: 10-20 days
• Brisbane, Gold Coast and Sunshine Coast: 7-20 days
• Adelaide: 10-20 days
• Perth: 10-20 days

For all other areas, please contact us to discuss delivery times and pricing.

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We deliver to most areas across Australia. The easiest way to check is to add the item to your cart and enter your postcode, and the delivery cost will calculate automatically. If no delivery option appears, we either need to quote separately or our freight provider is unable to deliver to your area. Contact us and we will help.

If you use your own courier, insurance for loss or damage during that delivery is your responsibility.

Please note we cannot deliver to PO boxes.

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Delivery is calculated at checkout based on your item(s) and your delivery address. The fee depends on the weight and volume of what you buy, so the shipping calculator at checkout gives the most accurate price.

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Standard delivery is by a professional two-person team. It includes any installation and assembly required (where available), rubbish removal of the items delivered, and placing your items where you would like them, as long as the area is clear and safe to access.

A few things to know:

• Adelaide and Perth (SA and WA) deliveries are delivery only, with no assembly.
• Delivery is to the ground floor only, unless we have confirmed in writing that we can deliver upstairs or to another level.
• The team cannot move your existing furniture.

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Unfortunately not. Our delivery price is based on the freight cost to your area, not the level of service. Unpacking, assembly and rubbish removal are a free extra we offer where available, so we are unable to reduce the fee for a drop-off only service.

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We cannot lock in a specific delivery date or time, because our delivery partner services different areas on set days. The carrier will contact you to arrange delivery. For in-stock items, let us know your ideal date and our team will do their best to accommodate it. If you have a hard deadline, contact us before ordering.

Please note that declining a delivery for this reason may be treated as a failed delivery and charges may apply. We also cannot accept cancellations on this basis.

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Sorry, our Melbourne showroom in Prahran is for viewing only, so orders can't be collected there. Pickup is from our NSW warehouse in Riverstone, or we can deliver to you in Melbourne, usually in 10-20 business days.

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No. Deliveries are made on weekdays only, not on weekends or public holidays.

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Yes, someone needs to be there to sign for the goods at your nominated address. If you prefer, you can authorise the goods to be left unattended without a signature.

If you advise "authority to leave" neither we nor the delivery company can be held liable for loss, theft or damage.

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Before delivery, please make sure every item can reach its spot with suitable access, including hallways, driveways, passages, lifts and any public access areas. Please check your items will fit into your lift, as we cannot be responsible if they do not.

If a delivery fails, you will be responsible for redelivery or return fees, and our Refund Policy still applies.

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Yes. Pickups are from our Sydney warehouse:

Modern Movers, 37 Princes Street, Riverstone NSW 2765
(about 40km north west of the Sydney CBD)
Monday to Friday, 10am to 2pm

Pickups cannot be done on weekends, and are not available from our Sydney or Melbourne showrooms. If your item is in stock, our warehouse will prepare it and let you know as soon as it is ready to collect.

When you collect, please bring:

• Proof of purchase and your order confirmation.
• Photo ID matching the name on the order. For security, we may not release goods if no ID is provided or if someone else is collecting on your behalf.
• A car, ute or truck big enough for your goods.
• Enough people to help carry heavy items.
• Rope and protective materials for your vehicle.

Items must be taken in their original boxes and packaging, and boxes or rubbish cannot be left behind. We are not responsible for breakages or damage when you collect using your own transport or helpers, or for unpacking and assembly you do yourself.

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For items marked "Pre Order", ETAs vary by product and shipment, and we have shipments arriving on a regular basis. If any Pre Order item does not have an ETA indicated please Contact us with the product name and we will give you the latest update and estimated restock date. Please keep in mind ETAs can shift due to global shipping factors beyond our control.

Some products marked "Sold Out" are discontinued and will not be restocked.

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When your order includes a pre-order item, we will email you separately with the ETA into our warehouse. ETAs can shift due to global shipping factors beyond our control.

Once your item arrives at our Sydney warehouse, our team processes it promptly and our delivery carrier will contact you to book a delivery window. See How long does delivery take? for typical timeframes.

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Unfortunately we cannot guarantee delivery by a specific date for pre-order items, as shipments can vary. If you have a hard deadline, contact us before ordering and we will give you an honest answer.

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No. We send your order once every item is in stock, so it all arrives together in one delivery. If one item is a pre-order, the whole order is scheduled when that item reaches our Sydney warehouse. The estimated arrival is shown on each pre-order product page.

If you'd like your in-stock items sooner, just contact us and we can talk you through your options.

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All the payment options available to you are shown at checkout. Visa, Mastercard, American Express, AfterPay & Zip. If you have a question about a specific payment method, such as buy now pay later, just contact us.

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Contact us to discuss layby for your order. Email us your contact and delivery details along with the items you would like, and we will help you from there.

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No. Prices do not include delivery, shipping or assembly fees. These are calculated and added at checkout based on your location and the size of your items.

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Contact us as soon as possible with your order number and the change you need, for example size, orientation or delivery address. We will do our best to make changes before your order is processed. Please also read our Refund Policy, as cancellation terms may apply.

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In the unlikely event a product becomes unavailable, we may need to cancel it before dispatch. We will email you as soon as possible, and you can choose either a store credit or a refund for the value of the unavailable product.

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We take every care to get prices right, but errors can happen. If we find an error in the price of something you have ordered, we will let you know as soon as possible and give you the option to reconfirm your order at the correct price or cancel it for a full refund.

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Yes, we have two showrooms:

Sydney
Unit 3, 2 William Street, Beaconsfield NSW 2015
(Alexandria area)
Open 7 days, 10am to 3pm

Melbourne
437 High Street, Prahran VIC 3181
Wednesday to Friday 10am to 5pm, Saturday and Sunday 11am to 4pm

We have a large selection of our range on display, but not every product. If you want to see a specific piece, call ahead to check it is available to view. Our showrooms are display only, and pickups are from our Riverstone warehouse.

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We always recommend visiting one of our showrooms to see and feel a piece in person. If you can't make it in, just contact us with the product name and we'll send any extra photos or video we have.

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All available dimensions and material details are listed on each product page. If you need a measurement that is not shown (like seat height, weight or depth), or more detail on materials, contact us and we will confirm.

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All available colours, fabrics and sizes are shown on each product page. We do not offer mixing fabrics or changing sizes, and most of our products are not available in custom dimensions or colours.

For commercial projects that meet a minimum order quantity, we may be able to help with custom pieces.

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Some of our modular and corner sofas are available in both orientations, and in various configurations and sizes. Check the product page or contact us to confirm the options for a specific model.

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Many of our ranges include matching pieces. Check the product page for linked items in the same range, or contact us and we will point you in the right direction.

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Images on our website are for illustration and a general guide to style and appearance. Some images are AI-generated and may not show the exact item, dimensions or finish you receive. Where exact specifications matter, check the written product details or contact us before purchasing.

By placing an order, you acknowledge that product images are indicative only and that minor variations may occur. Read our Image Disclaimer

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No. To keep pricing competitive for all our customers, we do not have a trade program, and all pricing is as seen online for everyone.

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Absolutely. We regularly work with commercial clients and supply furniture for commercial, educational, hospitality and residential spaces. Email info@futureclassicsfurniture.com.au with your project details, quantities and timeline, and we will put together a proposal.

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Please take your time choosing, as we do not offer refunds, exchanges or returns for change of mind or a wrong selection. This includes orders that have not been shipped yet.

We are bound by Australian Consumer Law and process all returns and refunds in line with it. If you have any questions before you buy, we are always happy to help.

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Once your order is confirmed (paid in full or with a deposit), it can no longer be cancelled for a full refund. If you would like to cancel for a credit, email us and we will explain how. Cancellations work like this:

• Not yet processed for delivery: a credit for the value of the product, less a 25% admin/processing fee.
• Processed for delivery but not yet delivered: a credit for the value of the product, less a 25% admin/return processing fee. Delivery costs are not credited, and there is an additional return fee equal to the delivery fee. If shipping was free, the shipping cost will be deducted from the final credit.
• Already delivered: the order cannot be cancelled or returned.

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Contact us straight away, within 24 hours of receiving your goods, with photos of the damage and your order number. We will work to resolve it as quickly as possible.

If a product arrives faulty or defective, we will repair it free of charge. If it cannot be repaired or the damage is major, we will replace it at no cost to you. If a replacement is not available, you will receive a full refund once the product is returned. You will not be charged freight to return a damaged or defective product.

Our customer service team will be in touch to organise a resolution and, where needed, a convenient time to collect the item. Please make sure it is available at the agreed time, as charges for a wasted pickup are your responsibility.

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Once we receive and inspect the returned product, a credit is processed within approximately 7 working days. To start a return, email info@futureclassicsfurniture.com.au.

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All returns must be in their original packaging, with all accessories, in original condition and in a state that would allow us to resell them. We cannot accept returns where the original packaging has been ripped, damaged or thrown away.

We may refuse a return if damage is due to fair wear and tear, misuse, not following the manufacturer's instructions or not taking reasonable care.

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If a refund or exchange is agreed, an admin or handling fee may apply. Delivery charges and the cost of returning products are not credited. Once a product has shipped, even if it has not arrived yet, shipping costs are not refunded. If shipping was free, the cost of delivering your order will be deducted from the final credit.

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No. We do not allow cancellations, returns, refunds or exchanges on clearance or floor stock products. Floor stock is sold in the condition it is displayed in. Please collect floor stock as soon as possible, as we are not liable for items once purchased.

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Please talk to us, but keep in mind:

• Returns, exchanges and refunds are void 30 days from the purchase date if an in-stock product stays uncollected or the delivery date is delayed by the customer.
• If delivery or collection keeps getting pushed back, we reserve the right to increase prices (due to price, shipping and exchange rate changes), charge storage fees, or cancel the order, in which case money paid may be lost.

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Colours can look slightly different on different screens, and natural materials like timber, leather and fabric vary in colour, grain and finish. These differences are not considered a fault, so returning an item for this reason is treated as a change of mind (see Can I return something if I change my mind?).

If you are unsure how a piece will look, visit one of our showrooms or ask us for real-life photos before you buy.

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We offer a 12 month warranty against defects in materials and workmanship, in accordance with Australian Consumer Law. If your claim is approved, we will repair or replace the item at our discretion.

Your warranty starts on the date your item is delivered by our courier, or on the purchase date if you pick up or buy directly from our showroom. 

Read the full warranty terms

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The warranty applies to manufacturing defects or workmanship under normal recommended use. It does not cover:

• Normal wear and tear, including minor scratches, marks, fading, pilling of fabric or softening of cushioning.
• Damage from misuse, abuse, accidents or neglect, such as spills, stains, scratches, chips or cracks.
• Products that have not been maintained, or have been modified.
• Sun damage, improper care, or using the wrong cleaning materials.
• Use outdoors or outside the product's intended purpose.
• Minor variations in advertised size, colour or appearance.
• Fabric and leather.
• Indirect or consequential loss.
• Freight or transport costs to collect or return products, unless otherwise agreed.

Fabric and leather are not covered because we cannot control how they are used, cleaned or maintained once they are in your home. This includes wear, fading, staining, pilling or damage from improper care, sun exposure, abrasives, detergents, or buckles and belts. Over time, regular use naturally softens fabric and can cause fading or changes in appearance. This is a normal part of ageing.

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Email info@futureclassicsfurniture.com.au with photos of the defect or damage and your proof of purchase. We may ask for more information to assess your claim.

Please report any defects or damage as soon as possible, within 24 hours or at the time of delivery. We are unable to honour claims reported days, weeks or months later, including for items that were kept in storage and unpacked or assembled later.

If you bought or picked up your product from our warehouse, you will need to return it to us to start a warranty claim.

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Follow appropriate care instructions to help your pieces, especially upholstery, last and look their best. Before cleaning or treating any fabric, including applying fabric protection, we highly recommend getting professional advice.

Damage from sun exposure, abrasives or the wrong detergents is not covered by our warranty, so take care with these.

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Unless stated otherwise, our products are for indoor use only. Pieces in our outdoor collection are marked as such on their product pages. Indoor products used outdoors or exposed to the elements, even undercover, are not covered by the warranty. If you are unsure about a piece, contact us before purchasing.

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The best way is the form on our Contact Us page, which is perfect for order enquiries and product ETA questions. You can also email info@futureclassicsfurniture.com.au or visit one of our showrooms.

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Of course. Email us your order number and we will follow up with our warehouse team and get back to you with the status of your order.

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Check your spam or junk folder first. If you still cannot find it, contact us with your name and order details and we will resend it.

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