Shipping policy

Shipping Policy

We deliver to most areas across Australia from our Sydney warehouse. Here's how delivery works.

Delivery times

Typical delivery times (business days, once goods are in our Sydney warehouse):

·       Sydney: 5-10 days

·       Canberra: 5-14 days

·       Melbourne: 10-20 days

·       Brisbane, Gold Coast and Sunshine Coast: 7-20 days

·       Adelaide: 10-20 days

·       Perth: 10-20 days

For all other areas, please contact us to discuss delivery times and pricing. For pre-order items, we'll email you separately with the estimated arrival date into our warehouse.

Delivery dates are estimates. We are not responsible for delays beyond our reasonable control, such as severe weather, natural disasters, strikes or shipping disruptions, and we will keep you updated.

Delivery charges

Delivery charges are calculated at checkout based on your items and postcode. Just add your items to the cart and enter your postcode to see the cost. If delivery isn't available to your postcode, contact us and we'll advise on alternatives. We can't deliver to PO boxes.

Booking your delivery

Our delivery partner will contact you by call or SMS to book a delivery day. Please respond promptly, as missed contact will delay your delivery. Deliveries are made on weekdays, not on weekends or public holidays.

Access

·       Before ordering, please check product dimensions against your doorways, stairwells, lifts and corridors.

·       Make sure there is clear, safe access into your home, including stairs, narrow spaces and tight turns.

·       If access is unsafe or unsuitable, we will provide a drop-off service only.

Failed deliveries and storage

·       If delivery fails due to access problems or no one being home at the agreed time, actual redelivery, return or storage costs will apply.

·       If you ask us to hold your goods beyond the agreed delivery date, storage fees may apply.

Pickup from our Sydney warehouse

You can collect your order from Modern Movers, 37 Princes Street, Riverstone NSW 2765, Monday to Friday, 10am-2pm.

·       Please wait until you are told your goods are ready, which usually takes 4-6 business days, then collect on the date confirmed by Modern Movers. Missed collections may incur storage and handling fees.

·       Bring a suitable vehicle, rope and protective covers, and at least 2 people.

·       Take all packaging with you and check your goods before leaving.

Damage in transit

Please inspect your goods on delivery and report any transit damage or missing parts within 48 hours, with photos, to info@futureclassicsfurniture.com.au. This helps us resolve claims quickly and does not limit your rights under the Australian Consumer Law.

More information

For full details, see our Order and Delivery Policies (https://www.futureclassicsfurniture.com.au/pages/order-and-delivery-policies) and our Help Centre (https://www.futureclassicsfurniture.com.au/pages/help-centre).